Refund policy

Last updated: August 14, 2026

This policy applies to purchases completed directly through Rivenne Row when checkout is enabled.

Return window

You may request a return within 30 calendar days after delivery. To be eligible, an item must be unused, in the same condition received, and returned with original packaging, instructions, accessories and proof of purchase.

How to request a return

Submit the contact form with your order number and the reason for the request. Do not send an item back until return instructions are provided. Returns sent without authorization may not be accepted.

Damaged, defective or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective or incorrect, use the contact form and include the order number, a description of the issue and clear photos when available. We will review the request and provide an appropriate remedy consistent with applicable law.

Non-returnable items

Gift cards, personalized items and items marked final sale are not returnable unless required by law. Items that show use, damage after delivery, missing parts or incomplete packaging may be ineligible or subject to a deduction reflecting lost value, where permitted by law.

Return shipping

For approved returns based on a change of mind, the customer is responsible for return shipping unless the product listing or applicable law states otherwise. For verified damaged, defective or incorrect items, we will provide a remedy and return instructions at no additional cost to the customer.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Banks and payment providers may require additional time to post the credit. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.